Customer Care Processes Re-Imagined
Apex teamed up with Virtusa to design and implement a new version of the Agent Workflow System (AWS) application from the ground up.
Nick Laughton
Workflow Automation for Customer Due Diligence
CDD was a BPM application built to facilitate the process of verifying the identity of customers and identifying potentially suspicious activity.
New System Delivers Accurate Customer Quotes Faster
Delphi’s Packard division needed a system to support a complex set of interactions between sales, finance, engineering, manufacturing and procurement to provide estimates to OEMs for vehicle electronic systems.
Back Office Processes Automated to Support New Customer Enrollment
Apex developed a manual enrollment process application for customers requiring more thorough vetting.
Workflow Automation Fills Gap in ERP System
Apex set up a Purchase Request to Purchase Order application providing a common process and filling a large gap in their enterprise ERP system.