Automation can be so much more than rewriting your whole company. Or, in this case, so much less.
Success stories with real customers.
Grocery Outlet faced ordering challenges due to the highly dynamic nature of their inventory. Apex helped them build a tablet-based ordering system based on the IBM BPM platform which resulted in increased order fill rates, and new capabilities for tracking order margin and truck utilization rates.
A Customer Due Diligence process was implemented using IBM BPM to replace multiple manual and outdated automated systems.
Apex worked with this client to envision a new support agent experience and give customers real time help while improving compliance.
Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.