Customer Care Processes Re-Imagined
Apex teamed up with Virtusa to design and implement a new version of the Agent Workflow System (AWS) application from the ground up.
Agile
Your Watch Has Ended… Now What?
What do Agile software projects have in common with HBO’s Game of Thrones?
New System Delivers Accurate Customer Quotes Faster
Delphi’s Packard division needed a system to support a complex set of interactions between sales, finance, engineering, manufacturing and procurement to provide estimates to OEMs for vehicle electronic systems.
Back Office Processes Automated to Support New Customer Enrollment
Apex developed a manual enrollment process application for customers requiring more thorough vetting.
Improv Your Projects with Agile
No, that’s not a typo in the title. This is an article about how Improv techniques share much in common with Agile Programming methods, and…