Apex worked with this client to envision a new support agent experience and give customers real time help while improving compliance.
Low Code tools and methods can give your team more bandwidth and your Legacy Modernization project the potential for better ROI.
Having considered the reasons for modernization, and having some idea of the ideal target architecture, it's time to consider what tools can be used to assist in this process.
Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.
Selecting a commercial product to replace a legacy system can be a cost effective strategy, but what if the new off the shelf application doesn't cover everything you need to support your business?