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Envisioning
Digital Transformation Propels Grocery Outlet’s Highest Ever Order Fill Rate
Grocery Outlet faced ordering challenges due to the highly dynamic nature of their inventory. Apex helped them build a tablet-based ordering system based on the IBM BPM platform which resulted in increased order fill rates, and new capabilities for tracking order margin and truck utilization rates.
Modernized CRM Results in Improved Compliance and Customer Experience
Apex worked with this client to envision a new support agent experience and give customers real time help while improving compliance.
Design in Modernization Projects
The goal is to see what is technically possible, very quickly, and zero-in on the highest value definition and scope for what can be done.
New Market Segments: Winning Customers with Prototypes
Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.