Modernized CRM Results in Improved Compliance and Customer Experience
Apex worked with this client to envision a new support agent experience and give customers real time help while improving compliance.
Agile
Legacy Modernization Guide
Deciding on the right technical solutions for modernizing your business is challenging and can be time-consuming. This guide highlights 8 key challenges and two approaches you should consider when planning your modernization project.
New Market Segments: Winning Customers with Prototypes
Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.
Corporate Tax Return Processes Automated with IBM BPM
The firm needed to transform their business model and operational processes from one based on co-located engagement teams near the client location to one based on hybrid teams that included centralized shared resources.
Working From Home
Most of us here at Apex, went from working solid 9-5+ office jobs to primarily working remotely. Here's what we've learned.