Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.
Apex worked with client's BPM team and migrated 6 major processes into 6 process applications and associated toolkits. Migration of process applications, configuration information from Lombardi Teamworks 6.x to IBM BPM v8.0.1 platform
The firm needed to transform their business model and operational processes from one based on co-located engagement teams near the client location to one based on hybrid teams that included centralized shared resources.
Selecting a commercial product to replace a legacy system can be a cost effective strategy, but what if the new off the shelf application doesn't cover everything you need to support your business?
