Apex facilitated Envisioning sessions to help multiple internal stakeholders, including call center, sales, IT, and operations. Apex guided discussion of the design considerations, made recommendations and implemented prototypes.
Apex worked with client's BPM team and migrated 6 major processes into 6 process applications and associated toolkits. Migration of process applications, configuration information from Lombardi Teamworks 6.x to IBM BPM v8.0.1 platform
One of our favorite aspects of BAW is how we can re-use code by packaging solutions into toolkits. Keith has been hard at work building new tools to assist BAW developers with their projects.
The firm needed to transform their business model and operational processes from one based on co-located engagement teams near the client location to one based on hybrid teams that included centralized shared resources.